A LETTER TO ZENITH’S CUSTOMERS DURING COVID-19
No.416 Jianye Road, South Jinqiao Area
Pudong, Shanghai, PRC
April 30, 2020
The COVID-19 outbreak has developed very fast around the world, negatively affecting almost all of us. In these terrible days, we hope you and your family are doing well firstly.
Because the spread of coronavirus is beyond imagination, countries are taking every effort to control it with a result that the world economy seems to be halted. However, in China, the COVID-19 has been well controlled, and companies are resuming work and production. So far, ZENITH has resumed production for a long time, and now we can offer you considerate project service as we did before.
You may be concerned about how we will serve you during this pandemic outbreak. We arranged some answers to questions that are frequently asked below.
1. How Does ZENITH Guarantee the Delivery?
From “order check”, “ex-factory quality inspection”, “re-check the packing list” to “scientific packing and delivering”, ZENITH uses professional packaging and modular solutions to ensure safe and non-destructive delivery of equipment during the COVID-19. The whole process of delivery shall be based on the principle of “contactless delivery”.
2. How Does ZENITH Maintain Its Service Promises?
In the process of project operation, if there is any problem of the crushing or grinding plant, you can contact us at any time through online service, e-mail or phone.
ZENITH promises that, even in the toughest days, we’ll always keep the efficiency of offering a technical solution within 30 minutes and a specific design scheme with 24 hours.
Besides, ZENITH has over 30 overseas branches built across the world and there is a professional service team in each branch, which means that if your project fails during operation, the service team can arrive at your site immediately.
For the contact information of ZENITH’s overseas branches, please click here !
3. How to Maintain Relationship with You?
During the pandemic period, ZENITH will still take the initiative to contact you by e-mail, social media, phone and other means to provide you with the latest news of our company. If necessary, we will also take part in the “cloud meeting” together with you to ensure that you can get the first-hand information of the industry, and never delay your project investment process.
If you have any other questions, like:
How will this affect your supply chain & service level?
Will the price of equipment change during the COVID-19?
How do I go to ZENITH to research your equipment?
Please follow ZENITH, and this page will update regularly as the situation develops.